Frequently asked questions

You send us the occasion, location, date, working hours and the positions you need – via form, quiz, email or WhatsApp. Within 24 hours you receive suitable profiles and an individual quote. You choose, and we take care of briefing, organisation and handling.

Within 24 hours. The calculator on our booking page gives you a first orientation in advance.

You usually receive suitable profiles within 24 hours. As many Faces live in the region of your event, short-notice assignments are often possible too. During peak times of major trade fairs, we still recommend requesting early.

The earlier, the bigger the choice. For major trade fairs, festivals and peak seasons, we recommend enquiring a few weeks in advance. For smaller assignments a few days are often enough – and we always try to make short-notice requests possible through our network.

That depends on the position, the length of the assignment, the number of Faces and your requirements – for models also on the usage rights. The calculator on our booking page gives you a first orientation, and we send your individual quote within 24 hours.

Yes, the minimum booking is four hours per Face and assignment.

With the order confirmation you receive an invoice for a 50 % deposit. Your Faces are scheduled for you from the moment of booking – they start the assignment once the deposit has been received or proof of payment is available. The remaining amount is due seven days after the end of the project. For returning clients we usually agree on full payment seven days after the end of the project.

Let us know as early as possible – we are happy to implement changes where possible. You will find the cancellation terms in our terms and conditions.

That always depends on the assignment – on the floor space, stand or venue, the scale, the expected audience and the tasks. Whether trade fair, festival, promotion or corporate event: we are happy to advise you and suggest a suitable line-up. For larger assignments or several Faces, we recommend a team leader who coordinates on site and is your direct contact.

From your request to the feedback you have one fixed contact person with us – including on the day of the assignment. For larger projects, a team leader also coordinates on site.

We do. You give us the information on schedule, product, target group and contacts, and we brief the Faces in advance. On request, an additional online or in-person briefing with you is possible – for an extra charge.

Very gladly, as long as they are available. Especially for recurring trade fairs, roadshows or long-term projects, we rely on fixed line-ups who already know your brand and processes.

Yes. You receive profiles with comp cards and choose yourself. On request, we organise a digital casting or a personal meeting – so the chemistry between your brand and the Face is right from the start.

We use our nationwide network to find an adequate replacement. That is part of our service – you don't have to worry about it.

Nationwide – in more than 25 cities. We are based in Frankfurt am Main, and wherever possible we suggest Faces who live in the region of your event. That keeps journeys short and assignments punctual.

Only by prior arrangement. As we work with Faces from the region wherever possible, such costs usually don't arise at all – if they do, you will see them transparently in the quote.

Yes. Whether trade fair, congress, promotion or roadshow: we rely on a fixed line-up for the entire period, so your Faces get to know the product and processes better every day.

Yes. Alongside individual events, we staff recurring assignments and long-term projects – such as roadshows, longer promotion campaigns or permanent assignments in stores, showrooms or boutiques.

Just as you like: you provide branded shirts or your own outfits, or our Faces come in their own well-groomed look – classic and elegant by default, for example a black suit or trouser suit with a light blouse or shirt. On request, we coordinate the style with you and see what can be done – we can also put together, order or organise outfits for you.

German and English are standard. Beyond that, more than 33 languages are represented on our books – so we find suitable Faces for almost every international target group.

Yes, if agreed in advance – for example when stocking the trade fair stand or packing up at the end. For larger set-ups and dismantling we also provide event assistants and logistics Faces who focus entirely on these tasks.

The client provides non-alcoholic drinks and small snacks for the Faces at every assignment. For assignments of six hours or more, a full meal is added – alternatively, a meal allowance applies.

Drinks and small snacks – for six hours or more also a meal or the meal allowance – as well as a place for personal belongings, such as a locker or a shelf in the stand storage. For trade fairs and events with tickets or passes, please provide exhibitor, staff or admission passes; plus branded clothing and working materials such as tablets, flyers or samples if needed.

Let us know directly – ideally right away. We clarify it with the Face immediately and find a solution together with you, up to a replacement if possible.

We work with professional freelancers and with Faces registered through us as short-term or mini-job employees, and we comply with all legal requirements. For you it makes no difference: your booking runs through us, and you receive an order confirmation from us.

Our Faces report problems immediately, and we take care of fixing them right away. Until then, they simply use pen and paper – so no contact is lost during lead capture.

Usually not for hostess or promotion assignments. For artistic model services, we are happy to advise you on possible contributions.

Hostesses welcome and look after guests, handle accreditation, cloakroom, info desk, lead capture or VIP care and are the first point of contact on site.

For trade and consumer fairs, congresses, conferences, AGMs, galas, corporate events, product launches and sporting events – at all major exhibition grounds and event venues across Germany.

We would love that! On our books you will find wonderful hosts, promoters, models and presenters. They are often underestimated – yet they are a perfect fit for many brands, trade fair stands and formats.

Event hostesses are ideal for reception, guest care and admission. Business hostesses specialise in trade fairs and B2B events: they pre-qualify visitors in conversation, capture contacts, master business etiquette and usually speak several languages.

Yes. Hostesses are true all-rounders on site – including light service, such as drinks and snacks at the bar or counter. For more extensive tasks such as a stand kitchen, catering or buffet service, we also provide service Faces.

For example for sampling and tastings in supermarkets, drugstores and perfumeries, for POS promotion in department stores and shopping centres, for trade fair promotion as well as for openings, roadshows and corporate events.

Promoters actively approach people, present products, hand out samples and flyers, run tastings and create attention – in retail, shopping centres, at festivals, trade fairs or on the street. On request, they capture contacts or document results.

Promoters are there for your campaign: they actively approach people, hand out samples and create attention – in shopping centres, in retail or at events. Brand Ambassadors represent your brand over a longer period, know the product and brand values in detail and build a genuine connection with customers.

Yes. We accompany roadshows with a fixed line-up and, on request, a team leader, and we staff seasonal campaigns, for example for Christmas, Easter or Valentine's Day.

Individually according to your goal: for image campaigns you receive a report with impressions and customer quotes; with a lead focus, we capture results digitally.

For promotions in public spaces, a special-use permit from the city is usually required; in shopping centres, department stores and markets, the operator's consent. We point this out during planning. We only handle the application on request, as we specialise in providing Faces.

For trade fair stages and live talks, galas and award shows, congresses and panels, product launches, corporate events, store openings and sporting events – nationwide, in German, English or bilingual.

Composure, quick wit and a voice that carries – but above all the ability to listen, read the mood in the room and react charmingly even when something goes wrong.

With a detailed briefing on schedule, target group, technical terms and products. On request, we coordinate presenter cards and interview questions with you in advance.

The earlier, the bigger the choice – we recommend a few weeks' notice. Short-notice requests are often possible through our network, too.

Yes. Experienced presenters work closely with technical crews and stage management and are confident with in-ear, teleprompter and schedules.

Yes. Many of our presenters switch fluently between German and English – ideal for international trade fairs, congresses and galas.

That depends on duration, preparation, language and format. A short talk is calculated differently from presenting at a trade fair over several days – you receive an individual quote within 24 hours.

For example model hostesses at trade fairs, fashion shows and collection presentations in showrooms, photo and video shoots, commercials and image films, as well as product launches, galas and events.

We advise you based on your mood board or campaign goal and suggest profiles that authentically appeal to your target group – selected for presence, personality and strengths.

Yes. From petite and classic to curvy & plus size, best agers or tattooed Faces: tell us sizes, measurements and type, and we will suggest suitable Faces – ideal for fittings, showrooms and e-commerce. We do not provide child models.

Yes. Many of our Faces specialise in content that feels natural and genuine, and know how to present products in a lively way on video.

Buyouts are usage fees for photo and video material. We agree the scope and duration of use – for example for website, social media, print or campaign – with you in advance and record them in the quote. That way it is clear from the start where the footage may be used.

Our founder Victoria Ahlers worked as a hostess, model, presenter and promoter herself for more than ten years. That is why we have a special eye for casting and execution – and say openly when something is missing or could be solved better. You have one fixed contact person throughout, we communicate at eye level and stay approachable – almost a little like family.

Presence, communication skills, reliability and a proactive way of working. Depending on the assignment, our Faces bring additional experience, for example from medicine, technology, automotive, hospitality or modelling.

In almost all of them – from beauty and fashion to complex technology, banks, insurers and medicine.

Of an agreed amount per hour or day. This includes your work and – for example for model jobs – the necessary usage rights.

According to the agreed payment term. For longer projects, individual instalments are possible.

That depends on what was agreed for the assignment. If a cancellation fee has been agreed, the amount depends on the time of cancellation and the agreement made.

Travel time usually does not count as working time – unless a flat rate or payment for it was agreed in advance in the job offer.

If you, as a freelancer, fall under the German small business rule (§ 19 UStG), you do not show VAT on your invoice. Whether the thresholds apply to you is best clarified with your tax adviser.

Via our application form here on the website – with current photos, experience and languages. We review every application carefully and get back to you after the review.

Yes. For presenting, we are looking for personalities with stage and presenting experience. Feel free to submit your application via the application form – ideally with references or videos. We will review it and get back to you.

Yes. Many of our Faces study or work alongside. Depending on your situation, this runs via short-term employment, a mini job or freelance – we discuss with you what fits.

No. You decide which assignments you take on. Once you confirm, however, we rely on you.

Your digital business card with photos, measurements, languages and experience. Clients often decide in seconds – an up-to-date comp card is therefore your most important tool.

No older than two years. If your look changes significantly – such as hair colour or length – please update your profile immediately.

No. During the assignment you exclusively represent our clients. Self-promotion or passing on private contact details is not allowed.

In the briefing you will find the hall, stand number and a mobile number. It is best to call or send a short message when you arrive.

Unless briefed otherwise: well-groomed nails in neutral colours such as nude, clear varnish or French, and discreet jewellery.

Breaks are coordinated among each other so the stand is never unattended – in the morning with the team leader or directly with the client on site.

That depends on your employment status. If you are registered through us as a short-term or mini-job employee, accidentally caused damage is covered by the agency. As a freelancer you are self-employed – your own professional or business liability insurance usually applies, so we strongly recommend such insurance.

A no-show leads to exclusion from our books and can result in claims for damages. Reliability is the most important thing to us.

Please call us immediately – by phone, not just by message – so we can find a replacement in time. Cancellations without good reason may incur a contractual penalty; in case of illness we may request a doctor's certificate.

We only use your data to suggest suitable assignments and handle bookings, and only pass your profile on to clients as part of a request. You can change your profile or have it deleted at any time – all details can be found in our privacy policy.